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Oracle iStore Multi Customer Access

Oracle iStore Multi Customer Access

Goal:

iStore business (B2B) user who can access multiple customer accounts which is also known as Multi customer Access  

Solution:

With the Multi customer Access feature, an iStore B2B user can view and place orders on behalf of multiple customers using a single login id. The B2B user can log in to the iStore Customer application and view or place orders for their default customer, and then use the switch customer interface in the Welcome Bin to view or place orders for another customer.

iStore: Multi Customer Access Setup

Profile Option Name	Site Level
IBE : Multi customer Access	Yes
IBE: Use Welcome Bin	Yes
HZ: Enable DQM Party Search	Yes
DQM Match Rule for Online Duplicate Identification	SAMPLE: SIMILAR_PERSON
HZ: Duplicate Allowed	No
HZ: Enable Duplicate Prevention at Party Creation	Person or Organization
HZ: Match Rule for Contact Duplicate Prevention	SAMPLE: SEARCH
HZ: Match Rule for Organization Duplicate Prevention	SAMPLE: SEARCH
HZ: Match Rule for Person Duplicate Prevention	SAMPLE: SEARCH

Run the below concurrent programs

"DQM Compile Match Rules"

"DQM Staging Program" with option STAGE_ALL_DATA

"DQM Synchronization Program"

"DQM Index Optimization Program"

STEP 1:

Identify the existing customer that employs the existing contact, this will be known as the “from Customer Contact”.

Navigation

·         On the Customers Tab, perform a simple search (Customer Type of Organization ) for the Customer that has an existing relationship with the contact

·         Select the Customer radio button for the desired Customer after performing the search

·         The available Account(s) for the Customer will be displayed below

·         Click on the Account Details icon on the Customer Search page

STEP 2: Identify the “from Customer Contact” for a specific Account:

Navigation

·         On the Receivables – Account Details Page, Click on the Communications Tab

·         A list of Account Contacts for the Customer will be displayed

·         Determine the Account Contact that you want to use as the “from Customer Contact”

·         Click on the Details icon for that Account Contact On the Receivables – Account Contact Details Page, note the following Contact Information:

o   First Name

o   Last Name

o   Job Title

o   Address (Street, City, State, Postal Code, Country)

·         Now that you have identified the “from Customer Contact”, you will assign them as the “to Customer Contact”

STEP 3: Create a new relationship between the “from Customer Contact” and an existing Customer:

Navigation

·         Back on the Customers Tab, perform a simple search (Customer Type of Organization ) for an existing Customer  that will be receiving the new relationship (of Self Service) with the “from Customer Contact”

·         Select the Customer radio button for the desired Customer after performing the search; this will be known as the “to Customer”

·         The available Account(s) for the “to Customer” will be displayed below

·         Click on the Account Details icon on the Customer Search page

STEP 4: Identify a specific Account for the “to Customer”:

Navigation

·         On the Receivables – Account Details Page, Click on the Communications Tab
Click on the Create Contact button

·         Enter the IDENTICAL information that was noted for the “from Customer Contact”, that being:

o   First Name

o   Last Name

o   Job Title

o   Address (Street, City, State, Postal Code, Country)

·         Click on the Apply button

·         You will be prompted on the next page, which is the Create Account Contact page to either Create a New Person or to Use an Existing Person

·         Click on the Use Existing Person button and the Select Focus region will appear

·         Click on the Select Focus radio button which corresponds to the “from Customer Contact”

STEP 5: Assign our “to Customer Contact” with a Self Service Contact Role:

Navigation

·         Once we add the Contact to the “to Customer ” there is  a new relationship

·         To create a Contact Role, on the Account Contact page for the “to Customer ”, click on the Add Another Role button in the Contact Roles region.

·         From the Role drop-down menu, select “Self Service User”

·         Click on the Apply button; this saves the role for the Contact

·         You will be navigated to the Account Detail page

·         Click on the Apply button; this saves the Account and Contact role relationship for the “to Customer ”

STEP 6: Verifying the data setup for a “Self Service” Contact Relationship

Using an Oracle Customers Online (OCO) as a reference application, you can perform the following:-

Navigation 

Oracle Customers Online Superuser ->In the Organizations Search enter the “to Customer ” from the prior steps and click on the Go button ->Click on the link for the “to Customer ”->Click on the Visualize Relationships button->Once the screen has launched click on "Has Contact"->You should now see the newly created user in the list

Note that the “from Customer Contact” now has a Self Service Role and relationship with the “to Customer 

STEP 7: Check that the two customer accounts have a relationship 

 In  Oracle Customers Online (OCO) query the Customer ->Select Update->Select Accounts hyperlink
Select Account number > Update ->Scroll down to Account Relationships

·         There must be an entry here for the Account number

·         if not select the Create Relationship button and apply

Oracle e-Business Suite Daily Business Intelligence

Oracle e-Business Suite Daily Business Intelligence

Goal:

To Set up Daily Business Intelligence for Oracle e-Business Suite Modules

Step 1:

•  Profile Options :
• OM: DBI Installation – Y (Site Level)
• EDW : Degree of Parallelism on the source – 1 (Site Level)
• ISC: Shipping/Transportation Execution DBI Installation – Yes (Site Level)

Step 2:

• Setup Global Parameters
• Daily Business Intelligence Administrator -> Global Parameters

Step 3:

Grant Organization Access to Daily Supply Chain Intelligence, Daily Business Intelligence Administrator and Development Manager Responsibility

Inventory -> Set up -> Organizations -> Organization Access ->

Step 4:

To use dashboards effectively, you must ensure that the Enterprise Calendar has periods defined from the Global Start Date to any future dated transactions that you will report on.

For example, if you are reporting on future dated transactions such as budgets and forecasts, periods must be defined for all possible future and back dated transactions.

GL - Setup- Financials - Calendars- Search for Accounting Query for the calendar value you found in the DBI Global Parameters for enterprise calendar Check for missing periods or lacks between periods

Step 5:

• Setup Reporting UOM
• Navigation - > Setup->Supply Chain -> Reporting Units of Measure

Step 6:

• Assign the Item Category to the Item in Item Master
• Run the Initial or Incremental Load in DBI

How to Remove Customer Tax Exemption Information in Oracle iStore Billing Page?

How to Remove Customer Tax Exemption Information in iStore Billing Page?

Uncheck the “Allow Override and Entry of Customer Exemptions”

Navigation ->E-Biz Tax Module > Defaults and Controls > Select Operating Unit and Application Receivables > Application Tax Options

Note : If you do not have any value for your Operating Unit and Receivables Application, create a dummy a dummy rule with no values and uncheck the checkbox.